Store Policies
Online ordering is temporarily closed. You can browse our website while we prepare to reopen. The shipping terms below apply when online ordering resumes. For help with an existing order, email Info@medicinalmamascbd.com or call 470-715-2495.
Last updated: November 2, 2026
Welcome, Bud. Medicinal Mamas LLC is committed to thoughtful products, honest service, and clear information. Please review these store policies before placing an order. For details about personal information and privacy choices, visit our Privacy Policy and Your Privacy Choices page.
Product information
We offer hemp-derived wellness products intended for adult use where permitted. Product descriptions, ingredients, strengths, packaging, pricing, and availability may change as manufacturers update formulations or requirements evolve. Product images and packaging may vary slightly from what is displayed online. Review the current product label, ingredients, directions, and available lab reports before use.
Hemp product availability and age requirements
Product availability depends on applicable federal, state, and local requirements and your shipping destination. We may refuse or cancel orders we cannot lawfully fulfill, remove products from sale, supply updated packaging where applicable, or refund items we cannot ship.
Our consumable hemp products are intended for adults 21 years of age or older, or a higher minimum age where required by the destination’s laws. By purchasing, you certify that you meet the applicable minimum age. We may request identification, refuse service, or cancel orders that do not meet applicable age requirements.
Shipping
Shipping Locations
Medicinal Mamas LLC ships to eligible destinations within the United States where our products may be legally sold and shipped.
Shipping Restrictions
Due to evolving federal, state, and local hemp laws, product availability may vary by location, and certain products may not be available in all states or jurisdictions.
Medicinal Mamas LLC does not ship restricted hemp products to jurisdictions where they are prohibited by law or where carrier restrictions prevent shipment.
We reserve the right to refuse, cancel, or modify any order that cannot be legally fulfilled due to applicable laws, regulations, or carrier requirements. If we are unable to fulfill your order, you will be notified and refunded for any unshipped item(s).
Free Shipping
We offer FREE standard shipping on orders of $86 or more (after discounts and before taxes).
Shipping rates for orders under $86 are calculated at checkout.
Order Processing
Orders are typically processed within 3–5 business days.
Orders are processed Monday through Friday, excluding weekends and holidays. During periods of high order volume, holidays, severe weather, or other unforeseen circumstances, processing times may be extended. If your order experiences a significant delay, we will contact you using the email address or phone number provided at checkout.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Tracking updates are provided by the shipping carrier and may not update immediately after your package has been accepted.
Carrier Delays
Once a package has been accepted by the shipping carrier, delivery times are outside the control of Medicinal Mamas LLC. While we are happy to assist with delayed shipments, we cannot guarantee carrier delivery dates.
Incorrect Shipping Information
Customers are responsible for providing an accurate shipping address at checkout.
Medicinal Mamas LLC is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned due to an incorrect or undeliverable address, additional shipping charges may apply before the order can be reshipped.
Returns
Returns & Refunds
Our goal is to ensure every customer has a positive experience with Medicinal Mamas LLC. If you experience an issue with your order, please contact us within 14 calendar days of delivery by emailing Info@medicinalmamascbd.com.
Eligible Returns
Returns may be accepted for:
- Products that arrive damaged or defective.
- Products shipped in error by Medicinal Mamas LLC.
- Unopened, unused non-consumable merchandise in its original condition.
Non-Returnable Products
For the safety of our customers, all consumable products are final sale.
This includes, but is not limited to:
- Gummies
- Tinctures
- Softgels
- Capsules
- Oils
- Pet tinctures and other ingestible products
Consumable products cannot be returned or exchanged unless they were received damaged, defective, or you received the wrong item.
Refunds
Once an approved return has been received and inspected, refunds will be issued to the original method of payment.
Depending on your financial institution, refunds may take up to three (3) weeks to appear on your statement, although most refunds are processed sooner.
Shipping Charges
Original shipping charges are non-refundable.
If the return is the result of an error made by Medicinal Mamas LLC, we will gladly cover the cost of return shipping.
Orders that qualified for free shipping are not eligible for reimbursement of the outbound shipping costs paid by Medicinal Mamas LLC.
Subscription Orders
Subscription orders may be canceled at any time before the next scheduled billing date.
Once a subscription order has been processed or shipped, it is subject to the same Shipping & Returns Policy outlined above.
Policy Exceptions
Medicinal Mamas LLC reserves the right to approve exceptions to this policy on a case-by-case basis at our sole discretion.
Contact Us
If you have any questions regarding your order or this policy, we're always happy to help.
Email: Info@medicinalmamascbd.com
Review our Shipping Policy, Returns & Refunds Policy, and Terms of Service.
Nothing in these store policies limits consumer rights that cannot be excluded under applicable law.
Subscriptions, when offered
If you choose a recurring subscription, review the price, billing frequency, and subscription terms displayed with that offer and at checkout. Enrollment authorizes recurring charges to your selected payment method until canceled. You may request a modification or cancellation before the next billing date through your customer account, where available, or by contacting us. Orders already processed or shipped cannot be canceled under the subscription cancellation process; contact us with any return or refund questions.
Medicinal Mamas LLC may modify, suspend, or discontinue subscription offerings. The terms presented with your subscription describe the offer you select.
Pricing and promotions
Prices, promotions, discounts, and rewards may change. Discount codes cannot be combined unless specifically stated. Free shipping offers and other promotions are subject to their stated terms. If a technical or human error causes an incorrect price to appear, we may cancel the affected order and issue a full refund.
Rewards program, when offered
Participation in the Medicinal Mamas Rewards Program is free. Points have no cash value and may be redeemed according to the program's current rules. Medicinal Mamas LLC may modify, suspend, or terminate the program. Accounts suspected of fraud, abuse, or misuse may have rewards removed or accounts terminated.
Product storage
Follow the product's storage instructions. For best quality, keep hemp products in a cool, dry place away from excessive heat, humidity, and direct sunlight. Medicinal Mamas LLC is not responsible for degradation caused by improper storage after delivery.
Health information and FDA disclaimer
Statements made about these products have not been evaluated by the U.S. Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. Information provided by Medicinal Mamas LLC is educational and is not medical advice. Consult a physician or another qualified healthcare professional before beginning a new wellness regimen, especially if you are pregnant, nursing, taking medication, or have a medical condition.
Privacy and your choices
Our store is powered by Shopify. We collect, use, and disclose personal information as described in our Privacy Policy, including for order fulfillment, customer support, store operations, marketing, and advertising. That policy explains the categories of information involved, how information may be shared, and the rights that may apply where you live.
Visit Your Privacy Choices for information about opting out of certain data-sharing and targeted-advertising activities where applicable. For privacy questions, email Info@medicinalmamascbd.com. The Privacy Policy governs the collection, processing, and disclosure of personal information.
Limitation of liability
To the fullest extent permitted by law, Medicinal Mamas LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the purchase or use of our products. Our maximum liability for any claim relating to a product or order shall not exceed the purchase price paid for that product. Nothing in these policies limits rights that cannot legally be waived under applicable law.
Changes to these policies
We may update these policies to reflect changes in our business practices or applicable requirements. The current version will be available on this website, with the date above updated when changes are made. Updates apply to future purchases and do not remove rights that apply to an existing order.
Contact us
Questions about these policies or your order? Contact Medicinal Mamas LLC at Info@medicinalmamascbd.com or through our Contact page. We're happy to help.