Shipping policy

Online ordering is temporarily closed. You can browse our website while we prepare to reopen. The shipping terms below apply when online ordering resumes. For help with an existing order, email Info@medicinalmamascbd.com or call 470-715-2495.

Shipping Locations

Medicinal Mamas LLC ships to eligible destinations within the United States where our products may be legally sold and shipped.

Shipping Restrictions

Due to evolving federal, state, and local hemp laws, product availability may vary by location, and certain products may not be available in all states or jurisdictions.

Medicinal Mamas LLC does not ship restricted hemp products to jurisdictions where they are prohibited by law or where carrier restrictions prevent shipment.

We reserve the right to refuse, cancel, or modify any order that cannot be legally fulfilled due to applicable laws, regulations, or carrier requirements. If we are unable to fulfill your order, you will be notified and refunded for any unshipped item(s).

Free Shipping

We offer FREE standard shipping on orders of $86 or more (after discounts and before taxes).

Shipping rates for orders under $86 are calculated at checkout.

Order Processing

Orders are typically processed within 3–5 business days.

Orders are processed Monday through Friday, excluding weekends and holidays. During periods of high order volume, holidays, severe weather, or other unforeseen circumstances, processing times may be extended. If your order experiences a significant delay, we will contact you using the email address or phone number provided at checkout.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Tracking updates are provided by the shipping carrier and may not update immediately after your package has been accepted.

Carrier Delays

Once a package has been accepted by the shipping carrier, delivery times are outside the control of Medicinal Mamas LLC. While we are happy to assist with delayed shipments, we cannot guarantee carrier delivery dates.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout.

Medicinal Mamas LLC is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned due to an incorrect or undeliverable address, additional shipping charges may apply before the order can be reshipped.