Refund policy

Returns & Refunds

Our goal is to ensure every customer has a positive experience with Medicinal Mamas LLC. If you experience an issue with your order, please contact us within 14 calendar days of delivery by emailing Info@medicinalmamascbd.com.

Eligible Returns

Returns may be accepted for:

Products that arrive damaged or defective.
Products shipped in error by Medicinal Mamas LLC.
Unopened, unused non-consumable merchandise in its original condition.

Non-Returnable Products

For the safety of our customers, all consumable products are final sale.

This includes, but is not limited to:

Gummies
Tinctures
Softgels
Capsules
Oils
Pet tinctures and other ingestible products

Consumable products cannot be returned or exchanged unless they were received damaged, defective, or you received the wrong item.

Refunds

Once an approved return has been received and inspected, refunds will be issued to the original method of payment.

Depending on your financial institution, refunds may take up to three (3) weeks to appear on your statement, although most refunds are processed sooner.

Shipping Charges

Original shipping charges are non-refundable.

If the return is the result of an error made by Medicinal Mamas LLC, we will gladly cover the cost of return shipping.

Orders that qualified for free shipping are not eligible for reimbursement of the outbound shipping costs paid by Medicinal Mamas LLC.

Subscription Orders

Subscription orders may be canceled at any time before the next scheduled billing date.

Once a subscription order has been processed or shipped, it is subject to the same Shipping & Returns Policy outlined above.

Policy Exceptions

Medicinal Mamas LLC reserves the right to approve exceptions to this policy on a case-by-case basis at our sole discretion.

Contact Us

If you have any questions regarding your order or this policy, we're always happy to help.

Email: Info@medicinalmamascbd.com